Returns & Refunds

Let us help put things right.

Contact admin@theodore.coffee within 30 days of delivery to request a return. Include your order number, the item and the reason for your request.

Change-of-mind returns

Items must be unused, unwashed and in their original condition, with the original packaging and all included parts. You are responsible for return shipping for a change-of-mind return. Original shipping charges are not refundable unless required by applicable law. No restocking fee applies.

Damaged, defective or incorrect items

Please contact us promptly with clear photos of the item and packaging. We will review the issue and arrange an appropriate refund or replacement. You will not be charged return shipping for a confirmed damaged, defective or incorrectly supplied item.

Contact us before sending a return

Wait for our return instructions and the correct receiving address. Do not send items to the address printed on the original shipping label without our confirmation. Return destinations may vary by item; we will explain the destination and any relevant costs before you send the package.

Refunds

We will let you know the outcome after reviewing your request and, where a return is required, inspecting the returned item. Approved refunds go to the original payment method. Your bank or payment provider may need additional time to post the credit.

Cancellations

Email us as soon as possible if you need to cancel. We cannot guarantee cancellation once an order is being processed or has shipped.

This policy does not limit rights that cannot be excluded under applicable consumer law.