Frequently Asked Questions

A little help for your coffee ritual.

What does Theodore Coffee sell?

We focus on coffee accessories: espresso preparation tools, manual brewing equipment, grinders, cleaning tools and drinkware. Check each listing for exactly what is included.

Will an accessory fit my coffee machine?

Compatibility varies. Compare the listed dimensions and compatible models with your equipment before ordering. Email admin@theodore.coffee if you need help; include your machine model and the product name.

Where can I find delivery information?

See our Shipping & Delivery page. Available shipping services and charges depend on the item and destination. We do not promise a universal delivery time across all products.

How do I follow an order?

Use the order-status link in your confirmation email. When tracking becomes available, follow the carrier link in your shipping notification. Visit Track your order for help.

Can I request a return?

Contact us within 30 days of delivery. Review the condition requirements and costs on our Returns & Refunds page before sending anything back.

My item arrived damaged or incorrect. What should I do?

Email admin@theodore.coffee promptly with your order number and clear photos of the item and packaging. Keep the packaging while we review the issue. Do not send the item back before receiving instructions.

How should I care for my tools?

Follow the instructions supplied with each product. Our Coffee tool care guide covers general starting points; material and manufacturer instructions take priority.